System Access Request

System Access Request (SAR) in ImpleVista's Application Cockpit is the process discipline of managing any SAP access request from enabling its initial submission, providing appropriate authorization, and orchestrating and measuring its fulfillment.

Although the wide adoption of the Best Practices framework has provided a valuable benchmark for organizing service support disciplines, it and various enabling technologies have been “inwardly focused” on how IT supports the business, and aimed mostly at IT users.

System Access Request helps IT service providers professionalize their interactions with internal customers. It provides experience for requesting authorized combinations of access to SAP systems and authorizations. It provides the business user with an intuitive self-service, single-point of contact interface to not only make these requests, but also retain visibility of the end-to-end process, from submittal, authorization, through fulfillment. For the business, it minimizes cost and latency of service provision by orchestrating fulfillment tasks that often span multiple systems and/or parties. It also provides the performance metrics which can help drive.

The SAR approval capability constructs a workflow routing on request submission to ensure that every request is appropriately authorized and recorded as such. Support for parallel and serial workflows along with individual and group approval stages ensures requests are signed off in the most efficient and timely manner. Requests can be made available for further editing and to force the capture of additional data required for fulfillment.

Download the brochure to know more about System Access Request in Application Cockpit.